At fw88, your privacy is taken seriously. This policy explains what personal data we collect, why we collect it, how it is used, and the rights you have over your information.
Effective Date: 1 June 2026All personal data collected by fw88 is stored on secured servers with access restricted to authorised personnel only. We apply industry-standard encryption and access controls across all data infrastructure.
You have the right to access, correct, and request deletion of your personal data held by fw88. Requests are processed within a reasonable timeframe, subject to any overriding legal and regulatory obligations.
fw88 does not sell your personal data to third parties. Data is only shared with carefully vetted service providers operating under contractual data protection obligations, or where required by law.
You can opt out of marketing communications at any time through your account settings or by contacting fw88 support. Opting out does not affect transactional or account-related communications.
fw88 uses cookies and similar tracking technologies to improve your experience and analyse platform usage. You can manage cookie preferences through your browser settings at any time.
For any privacy-related question or data subject request, fw88's support team is available 24/7 via live chat or at [email protected]. All enquiries receive a substantive response within five business days.
Your Privacy Matters: fw88 is committed to protecting the personal data of its users in accordance with applicable data protection legislation and international best practices. This Privacy Policy describes in plain language what we collect, what we do with it, and your rights as a data subject. Please read it carefully.
This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by fw88 ("the Company", "we", "us", "our") in connection with the operation of the fw88 online gaming platform accessible at fw88.bid (the "Platform"). It applies regardless of how you access the Platform — desktop browser, mobile browser, or any application provided by fw88.
By registering for an account on the fw88 Platform or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must cease using the Platform.
This Policy should be read in conjunction with the fw88 Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of the Platform.
fw88 is the data controller in respect of the personal data collected through and in connection with the Platform. As data controller, fw88 determines the purposes for which and the manner in which personal data is processed. fw88 operates under an international gaming authority licensing framework, which imposes specific obligations in respect of the collection, storage, and processing of player data.
All enquiries regarding this Policy or your personal data should be directed to fw88's support team. Contact details are set out in Section 14 of this Policy.
fw88 collects personal data from and about you in the following categories:
fw88 processes your personal data for the following purposes:
fw88 processes your personal data on the following legal bases:
fw88 does not sell your personal data to third parties. We may share your personal data in the following circumstances:
fw88 engages third-party service providers to assist with the operation of the Platform, including payment processors (such as Touch 'n Go eWallet, GrabPay, and FPX banking infrastructure providers), identity verification services, cloud hosting providers, and customer support platform providers. These service providers are permitted to process your personal data only as instructed by fw88 and are bound by contractual data processing agreements that impose appropriate security and confidentiality obligations.
fw88 may disclose personal data to government authorities, regulators, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory demand, including in connection with AML reporting obligations.
In the event of a merger, acquisition, or sale of all or a material part of fw88's business assets, personal data held by fw88 may be transferred to the successor entity as part of the transaction, subject to the same privacy protections described in this Policy.
fw88 uses cookies, web beacons, pixel tags, and similar technologies on the Platform to:
You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Platform — in particular, session cookies are required for login and account access to function correctly.
fw88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy applicable legal, regulatory, accounting, and reporting requirements. Specifically:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with fw88's data destruction procedures.
Subject to applicable law and any overriding legal obligations, you have the following rights in respect of your personal data held by fw88:
| Right | Description |
|---|---|
| Access | Request a copy of the personal data fw88 holds about you. |
| Rectification | Request correction of inaccurate or incomplete personal data. |
| Erasure | Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations. |
| Restriction | Request that fw88 restricts processing of your personal data in certain circumstances. |
| Portability | Request a machine-readable copy of the personal data you have provided to fw88. |
| Objection | Object to processing of your personal data for direct marketing purposes at any time. |
| Withdraw Consent | Withdraw consent for processing activities based on consent (e.g. marketing) at any time without affecting prior lawful processing. |
To exercise any of the above rights, contact fw88 support via live chat or at [email protected]. fw88 will respond within a reasonable timeframe and, where legally required, within 30 days of receipt of a valid request.
fw88 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
Notwithstanding the above, no data transmission over the internet can be guaranteed to be entirely secure. You transmit data to fw88 at your own risk. If you become aware of any security incident affecting your account, please contact fw88 support immediately.
fw88 operates globally and may process personal data in jurisdictions outside of Malaysia. Where personal data is transferred to jurisdictions that may not provide the same level of data protection as Malaysia, fw88 will implement appropriate safeguards to protect that data — including, where applicable, data processing agreements incorporating standard contractual clauses or equivalent transfer mechanisms.
The fw88 Platform is strictly for adults aged 21 years and above. fw88 does not knowingly collect personal data from individuals under the age of 21. Where fw88 discovers that personal data of a minor has been submitted, the relevant account will be immediately suspended, all data associated with that account will be deleted, and any balances will be voided. If you believe a minor has registered on the Platform, please contact fw88 support immediately.
fw88 may update this Privacy Policy from time to time to reflect changes in legal requirements, our data processing practices, or the products and services we offer. The most current version of this Policy will always be published on this page with the effective date prominently displayed. Where changes are material, fw88 will use reasonable endeavours to notify registered users via email or Platform notice prior to the changes taking effect.
Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how fw88 protects your data.
For all privacy-related queries, data subject access requests, or concerns about how fw88 handles your personal data, please contact us through any of the following channels:
fw88 is committed to handling all privacy enquiries and data subject requests fairly, transparently, and within legally required timeframes. If you are not satisfied with fw88's response to a privacy concern, you may have the right to lodge a complaint with the applicable supervisory authority in your jurisdiction.
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